On Android devices (Google, Samsung, Amazon, Kindle etc.), if you use the same Google/Amazon account as when you bought the purchases, your purchases are normally restored automatically, but it can sometimes take a little time. If it still doesn't work, please contact us!įirst, make sure that you have the newest version of the game that is available on the App Store. Do not drag the app to the Trash or delete it by any other methods.Ģ.) Log out of the Mac App Store: Open the 'App Store' app and from the App Store's menu bar, choose 'Store > Sign Out'.Ĥ.) Open the 'App Store' again and log back in to the App Store (Store > Sign In), then switch to the 'Purchases' tab and click the 'Install' button next to the game to re-install it.ĥ.) Now start up the game, restore any purchases from the Options/Upgrade screen, then exit the game, and re-start the game, to see if it works properly now. Your purchases/progress should not be lost if you delete the app in the way mentioned below:ġ.) Within the Launchpad app on your Mac (it looks like a rocket ship), click and hold on the game's app icon until it starts to shake, then click the 'X' icon that appears above it to delete it properly. If it still doesn't work, try to delete and re-install the game as explained below. Now start up the game to see if it works.

Here's how you can normally fix this issue:ġ.) Log out of the Mac App Store: Open the 'App Store' app and from the App Store's menu bar, choose 'Store > Sign Out'.ģ.) Open the 'App Store' again and log back in to the App Store (Store > Sign In). It has something to do with the Mac App Store corrupting a file when it is downloading updates to an app. This is a problem that can happen almost randomly to any kind of Mac app.

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